Question 1

How can I enrol?

Accepted Answer

On Enrolment Day you can enrol online through our website or in-person at our centre located at 12 Hamilton Street Gisborne - we have printed enrolment forms and numbered tickets available which we start handing out at roughly 10.40am on the day (this time is susceptible to change depending on demand).

We do take Enrolments over the phone, except during 11am and 12pm on Enrolment Day's due to the increased demand in this period. If you call during this time please ensure you leave your name, contact number and the name of the course you want to enrol in so we can do our best to honour our 'first in, best dressed' policy.

Question 2

I'm having trouble enrolling online. Is there any support I can receive?

Accepted Answer

Of course! We have available on our website underneath our 'Enrolments' tab a 'Practise Enrolment' page. Here you can practise enrolling using the practise form, and you can also view our 'Online Enrolment Guide' we have uploaded to YouTube. In this video we cover:

Enrolling Into ACFE Courses (Careers and Digital Skills Courses) 7:10 
Enrolling into Neighbourhood House Courses 11:24 
Using the Practise Enrolment Form 14:40

...plus additional tips for success! You can also view the guide below:

However, when in doubt please feel free to contact us over the phone: 
03 5428 3799, by email: enquiries@mrfec.net.au or visit us in-person, we are always happy to help!

Please note: If you aren't feeling confident enrolling online on enrolment day, please feel free to visit our office in person! While there may be a queue, everyone will receive a ticket and can enjoy a complimentary tea or coffee while they wait.

For any adjustments and further access requirements for classrooms or from staff, please don’t hesitate to reach out to our office team at the time of booking by calling us on 03 5438 3799 or emailing enquiries@mrfec.net.au.

Question 3

Why is the Pottery Enrolment Day separate to the main Enrolment Day?

Accepted Answer

We currently run five Pottery classes each week, with at least 8 students per class. These classes also always have waitlists, and there is increased competition to secure a spot in these classes due to the high demand.

While we love how enthusiastic students both current and prospective are when enrolling, this can make our website crash on Enrolment Day which affects all of our classes, workshops and events. To ease the stress this can cause, we have decided to make a separate Pottery Enrolment Day, which also allows current students to know if they are coming back the following term so they know how much time they can dedicate to their current projects. This is also why the Pottery Enrolment Day is slightly earlier than the main Enrolment Day.

If you are enrolling and you are only able to select "Express Your Interest", we urge you to please fill in the Expression of Interest Form. Pottery spaces are released in waves, so spots can become available on Enrolment Day and we always reach out to those on the Expression Of interest list first when filling spots.

For further support, please head to our Practice Enrolment page to fill in the Practice Enrolment Form and to watch our Online Enrolment Guide.

You can also contact our office team by emailing enquiries@mrfec.net.au, by calling 03 5428 3799 or by visiting us in person. Our office hours are Monday to Thursday 9am to 4pm, excluding Public Holidays.

Question 4

Payment Types Accepted

Accepted Answer

Online – debit/Credit card
If you select to pay by Bank Transfer you will need to manually do this via your banking app and forward payment to the MRFEC account supplied in the 'Payment Info' at the bottom of your Tax Invoice.
Over-counter payments by card are accepted during office hours.
Cash payments are not accepted during online enrolment.
Cleared payment is required to secure a place in a course or workshop.

Question 5

Receipts / Class Confirmations

Accepted Answer

Once your enrolment is processed, you will receive a confirmation email, any receipts and a tax invoice.

Question 6

Concession Holders

Accepted Answer

Concession price is available for Pension or Healthcare-card holders for government-funded programs (ACFE).
A Victorian Seniors Card is also accepted for non-funded programs generally our lifestyle and leisure courses (please ask reception for confirmation).
If enrolling online, your concession/pension/ seniors’ card must be presented at our office or emailed to enquires@mrfec.net.au prior to commencement otherwise we will ask for your card when you arrive for your first class.

Question 7

Adult, Community & Further Education (ACFE) Subsidised Course Fees

Accepted Answer

Subsidised course fees are available for students who are ACFE eligible. To be eligible for ACFE funding you must be an Australian or New Zealand citizen or an Australian permanent resident. 
If you are unsure if you are applying or an ACFE course contact the office for assistance.

Question 8

Leisure and Lifestyle Courses

Accepted Answer

Leisure and lifestyle courses are open to all people interested in learning a new skills, hobby or interest.

Question 9

Course Withdrawals

Accepted Answer

If a learner cancels their enrolment 4 working days prior to course commencement, fees paid will be refunded less a 20% administration fee of the course cost.

No refunds are available when a learner cancels their enrolment within 4 working days prior to commencement of a course.
No refunds are available when a learner fails to advise of cancellation prior to course commencement.
No refunds are available after a course has commenced.

Contact enrolments@mrfec.net.au or call 5428 3799 as soon as possible.

Question 10

Cancellations of courses by MRFEC

Accepted Answer

Course commencement is subject to sufficient enrolments – minimum and maximum class sizes apply to all courses. In the event of a course cancellation, all fees will be refunded in full by direct payment to your nominated bank account.

Question 11

Course Materials

Accepted Answer

Material Lists and additional costs (if applicable) can be found online under each course at https://www.mrfec.net.au/events.

You will receive an SMS or email with materials required ahead of your class or workshop commencing.

Classes are for all skill levels unless otherwise.

If you are unsure and haven't received any information, please contact us for assistance well in advance of your class starting.

Question 12

Code of Conduct

Accepted Answer

Macedon Ranges Further Education Centre (MRFEC) is committed to providing an inclusive and welcoming environment. The Code of Conduct applies to all students, staff, tutors and visitors at MRFEC and aims to ensure the safety, comfort and wellbeing of everyone accessing a course or service.

Question 13

Privacy Statement

Accepted Answer

Protecting your privacy and your personal information is important to us. It is the policy of MRFEC to maintain the highest level of confidentiality of the information it collects from its students. Our privacy policy supports and endorses the national and state privacy standards. For a copy of our privacy policy please contact the Centre Office.

Question 14

Is there free parking available at MRFEC?

Accepted Answer

There is a small car park at the door of the centre, which is shared with our neighbours, however two of these spots are reserved for Library staff. We recommend visitors, students and staff at MRFEC park in the free, untimed parking around the football oval at Gisborne Cricket and Recreation Reserve which is accessible from Hamilton Street.

For further information on how to get here, visit our 'Contact' page.

Question 15

Are all of your rooms available for hire?

Accepted Answer

While we offer room hire, the meeting room and the classroom at this stage are the only two spaces advertised for hire. However, if there is another space you are interested in that will not be in use, we always welcome expressions of interest.

As a not-for-profit, the hiring of rooms assists MRFEC in funding the running of the centre. For further information or to submit an enquiry, head to our 'Room Hire' tab or contact us.

Please note: Hire of the craft room is not currently permitted, and we do not hire or allow public use of our kiln or pottery wheels.

Question 16

Accessibility Access

Accepted Answer

Located at our front door are two disabled parking spaces. We also have an automatic front door and access to disabled toilets within the centre. We offer a range of seating options in our foyer and classrooms and aim to provide comfort for all students, staff, volunteers and visitors.

TERM 3 ENROLMENTS NOW OPEN

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